19 Jan

Healthwatch North Tyneside E-News – 17 January 2019

New mental health service planned

North Tyneside CCG is commissioning a service for people who are unable to access the Crisis Resolution and Home Treatment Team. The service will be provided through Together in a Crisis.

This was one of our recommendations in ‘Supporting People in Crisis’ our report on people’s experiences of mental health crisis support. We will continue to work with North Tyneside’s Mental Health Integration Boards who have been given responsibility for implementing our suggested actions.

Read the summary of ‘Supporting people in crisis’
Download and read the full report

More about our work on mental health



Volunteer Recruitment Fair

Volunteering your time is a great way to make a difference, learn new skills, take on fresh challenges and meet new people. 
Meet Amanda, our Volunteer and Engagement Coordinator, at the VODA recruitment fair:

  • Saturday 26 January from 10 to 3 at Wallsend Forum

There will be volunteering opportunities to suit people of all ages, backgrounds and abilities – no matter how much or little time you have to give. This is a free, drop-in event – there is no need to book.
More about volunteering with Healthwatch
More about VODA volunteer recruitment fair


Urgent care and GP services

Tell us your experiences

Our volunteers will be talking to visitors to the Urgent Treatment Centre at Rake Lane at the beginning of February. They will be listening to people’s views and experiences of this new service.

If you have used the Urgent Treatment Centre since it opened in October please give your feedback here

We will also be visiting GP practices to talk to patients and visitors. We especially want to hear your views on accessing the service and booking appointments. We want to hear the good things and those that could be improved. If you have something to say about your GP practice please use our online form

We will be sharing your feedback with the service providers and commissioners and giving a summary of our findings on our website.


What matters to you?

Your views and experiences

Thanks to everyone who gave their views and shared experiences through our Healthwatch survey and at the Emergency Care Department at the Northumbria Hospital.

We are working through all the feedback and comments we received and will be sharing a summary of our findings with service providers and commissioners and on our website in the Spring.

Congratulations to our prize draw winner, Margaret from Cullercoats.

More about our Healthwatch surveys


Have your say

Emergency care and mental health crisis

Have you used the emergency care department at Northumbria Specialist Emergency Care Hospital when you or the person you care for has experienced a mental health crisis?

Northumbria Healthcare NHS want to better understand what it feels like to be a patient attending emergency care in a crisis.

Contact Faye Gates, senior patient experience coordinator at patient.experience@northumbria.nhs.uk or call 0191 293 4360 or 0191 293 4326.
More information



New Mental Health Carers Forum

Do you care for someone who has mental health difficulties? Come along to the launch of the new Mental Health Carers Forum:

  • Wednesday 30 January, 6 to 8pm at North Tyneside Carers Centre 

This will be an informal space to bring together friends, family and carers of people with mental health difficulties to meet each other, find out about what support is available and to have your say. The forum is supported by North Tyneside Carers Centre and Launchpad North Tyneside.
Find out more

Parent Carer Forum AGM

Your are invited to the first annual conference for North Tyneside Parent Carer Forum. Find out what the forum did in its first year and vote on what topics they should cover in the coming financial year. Hear from CAMHS (Child & Adolescent Mental Health Service), SALT (Speech and Language Therapy) and North Tyneside Council.

  • Monday 11 February from 10 to 2 at the Linskill Centre

Find out more and book your place


News and resources

NHS Long term plan

The NHS has published its Long Term Plan setting out priorities for the next decade. NHS leaders claim the plan could save over 500,000 lives by focusing on prevention and early detection.
Find out more about the main priorities and which areas will see the biggest increase in funding

Local offer – Special Educational Needs and Disabilities

North Tyneside Council has recently improved the Special Educational Needs and Disabilities web pages. This follows work with the Parent Carer Forum and professionals to ensure it is fit for purpose and meets the needs of those wanting to access advice, information and support.
Go to the SEND local offer

Education and training for pharmacists

The General Pharmaceutical Council are asking for your views on revised education and training standards.
More information and online survey

NICE public involvement update

Opportunities to get involved in working groups and consultation on issues including disability and complex needs in children and young people, prostate cancer, epilepsy, ectopic pregnancy and miscarriage. 
Read the newsletter and sign up to have it sent direct to your in-box
Go to the NICE website for opportunities for public and stakeholder involvement

Carers Voice

Latest news from North Tyneside Carers Centre
Download Carers Voice newsletter

Rights of NHS patients and staff

The Department of Health and Social Care has updated the ‘Handbook to the NHS Constitution for England’, containing information about the rights and what they mean for NHS patients and staff. The role of Healthwatch is also set out, including how we relate to health and wellbeing boards.
Read the updated NHS constitution handbook



Local health and inequality information

NHS RightCare Packs contain 2016/17 data on your local area to demonstrate where there are potential opportunities for addressing equality and tackling health inequalities, as well as information about the national big picture.
•  Find out more
•  Read the North Tyneside CCG pack
For more information on the work of the EHI NHS RightCare packs contact rightcare@nhs.net or england.eandhi@nhs.net


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