05 Mar

Healthwatch North Tyneside E-News – 26 February 2019

Good practice – accessing GP appointments

What matters to you?

Tell us about your experiences of accessing appointments at your GP practice for a chance to win £25 high street vouchers.

The most common issue people talk to us about is getting access to their GP.

We hear very different experiences from users:
‘Quick and easy to book appointments’
‘It is becoming very difficult to obtain a GP appointment. Bad enough if you are prepared to see any doctor (often 2-3 days) but if you wish to see a particular doctor it can be 3 weeks.’

We know that different practices have different approaches to accessing appointments so we want to hear what you think good practice is.
Complete our short survey and help us gather the information we need to make GP services better – you could win £25 too.

Go to our online survey

More information about Good practice? accessing GP appointments


New – young voices fund

Later this week we will be launching a small grant fund for charities and community groups working with children and young people.

We want to hear about children and young people’s experiences of health and social care. The funding will be available to support engagement activities to gather children and young people’s views. Or to fund a small project that responds to an issue they have already highlighted.

Watch out for more on our Young Voices web page


Talk to Healthwatch

Meet our Healthwatch team, get help finding information on health and social care services and tell us your experiences and views of local services:

  • Wednesday 6 March from 11am to 2pm at Quadrant, North Tyneside Council 

  • Wednesday 13 March from 11am to 1pm at Wallsend Library

  • Tuesday 19 March from 10am to 1pm at John Willie Samms Centre, Dudley

We will also be at the Diabetes Awareness Workshop and ‘Meeting people – changing lives’ – see more below.

And we are meeting with groups from Balliol Youth and Community Centre in Longbenton, Norfolk Court and Mews and PROPS craft group.

If you would like us to visit your group please contact the Healthwatch team on 0191 263 5321 or email info@healthwatchnorthtyneside.co.uk
Keep up to date with our Healthwatch activities


News from the Care Quality Commission

North East people regret not raising concerns about their care

Research by the CQC shows that 10% people in the North East who have accessed health or social care services in the last five years have had concerns about their care, but never raised them. Of these, over half (60%) expressed regret about not doing so. However, when people did raise a concern or complaint, the majority in the North East (47%) found their issue was resolved quickly, it helped the service to improve and they were happy with the outcome.
‘Declare Your Care’ encourages people to share their experiences of care with the CQC to support its work to improve standards of care in England.
Share your experience of care, on behalf of yourself or a family member, at www.cqc.org.uk/sye
Latest inspections of local services

Local events

Living with and beyond cancer training

This training is intended to raise awareness of the Living With & Beyond Cancer agenda and provide you with the knowledge and skills to support people affected by cancer:

  • Friday 15 March from 12.30 to 4pm at the Linskill Centre

This event will be facilitated by the Northumbria Healthcare NHS Foundation Trust Living With & Beyond Cancer Team, CRUK and Age UK North Tyneside.
If you would like to attend please contact Donna Sample by Friday 8 March 2019 email donnasample@nhs.net  or call 0191 293 1144.
More information


Learning from LeDeR

Find out what we are learning from the Learning Disability Mortality Reviews, how things are improving in North Tyneside and how you and the people you care for can be supported to live well:

  • Wednesday 6 March from 9.30am to 1.30pm at The Riverside Centre
  • Wednesday 15 March from 9.30am to 1.30pm at the Langdale Centre
  • Wednesday 27 March from 1 to 5pm at White Swan Centre, Killingworth – for people with learning disabilities and families

Download information on the topics for each session
To book a place contact North Tyneside CCG on 0191 293 1140 or CLDT on 0191 643 7885


Meeting people – changing lives

Meet local charities that are changing people’s lives at this free event. Look out for our Healthwatch stall: 

  • Saturday 16 March from 10am to 4pm at White Swan Centre, Killingworth

For more information, call Viv on 07926 614 462 or email info@hellohope.org.uk
More information from HelloHope


Diabetes Awareness workshop

Interactive workshop for organisations that are keen to explore ways in which they can raise awareness of diabetes and prevention in their local communities. Arranged by VODA with North Tyneside Public Health and Diabetes UK:

  • Tuesday 5 April from 1 to 3pm

Find out more


Free activities – National Disabled Access Day

Tyne and Wear Musuems invite you to events, activities and offers from British Sign Language tours to discounted entrance fees:

  • Saturday 16 March at The Discovery Museum and GNM:Hancock

For more information or to book places please call 0191 277 2313 or email robert.latham@twmuseums.org.uk   Please book early to avoid disappointment
Download more information


Health and social care news

Give feedback on neurological services

The Neurological Alliance is asking people to take part in a patient experience survey. The results will be used to campaign for improvements to neurological services. A report with findings and recommendations will be published in summer 2019. The deadline to respond is Friday 29 March.
Take the online survey


NHS Long-term Plan

The King’s Fund has published an explanation of the NHS long-term plan setting out the main commitments and giving their view on what they may mean, highlighting the opportunities and challenges for the health and care system as the plan is put into practice.
Go to the Kings Fund ‘NHS long term plan explained’
Local Healthwatch will be talking to people about how the plan can be implemented in their area. Look out for more information soon.


Everyday is different when you care

North Tyneside providers are supporting the ‘Everyday is different’ national campaign telling people more about working in social care. You can find information about job roles and take a short quiz to find out what roles may be right for you.
Information about the campaign