01 Dec

Healthwatch North Tyneside E-News – 27 November 2018

Reporting on mental health crisis support

Mental health service users and carers told us that support in crisis was an important issue to them. As part of our research project into people’s experiences of crisis support in North Tyneside we heard from 215 service users, carers and staff.
We heard experiences of:
  • waiting times and accessing crisis support
  • a good level of support once people had accessed services
  • the discharge process being disjointed and self-led.
Read more about people’s experiences and the actions that would improve their experiences in our new report. We are working with North Tyneside’s Mental Health Integration Boards to ensure that service providers and commissioners respond to our actions.
Go to our summary report ‘Supporting people in crisis’
Go to the full report and more information about our work on mental health

Experiences of mental health services

Hearing someone describe their own experiences is a powerful way to understand how different services work. Our film gives you the opportunity to hear directly from some of the people who contributed their stories for our report  ‘People’s experiences of mental health services in North Tyneside’
They talk about their experiences of :
  • accessing mental health services
  • support networks
  • experience of mental health care and treatment
  • staff attitudes and approaches
The film ends with suggestions for change to bring improvements for all.

Watch our mental health film


Finding support in North Tyneside

Mental health support groups

People told us they find it difficult to know where to go for support with their mental health needs. To help people easily access the support they need, we published a short guide of support groups and services in North Tyneside that support people’s mental health.
You can download our leaflet below or, for a printed leaflet, call the Healthwatch team on 0191 263 5321, email info@healthwatchnorthtyneside.co.uk

Download our mental health support leaflet


Have your say on health and social care

What matters to you? Healthwatch survey

Tell us about local health and social care services, what’s good and what could be better by completing our short survey.

It will take 5 to 10 mins to complete and you could win £25 of high street vouchers.

Share our survey

We want to hear from as many people as possible. Please help by sharing this survey link with your friends and family. If you work for an organisation or business in North Tyneside we would like to hear from your staff, volunteers and customers.
If you know someone who would like to complete our survey but does not have access to the internet you can ask us for a printed survey by calling 0191 263 5321 or email info@healthwatchnorthtyneside.co.uk
Closing date – 6 December


Out and about with Healthwatch

Look out for our Healthwatch stall – talk to us about your care and find information on services:

  • Saturday 1 December from 11 to 4 at Linskill Centre Winter Wonderland
    more information
  • Wednesday 5 December from 9 to 11 at Wallsend Library
  • Saturday 8 December from 11 to 3 at Meadow Well Connected Christmas Fair
  • Friday 14 December from 9.30 to 11.30 at North Shields Library
Look out for more Healthwatch events and activities on twitter @HWNTYneside and facebook HealthwatchNT

We are talking to patients about their experiences of the Emergency Department and why they are choosing to use this service.

Healthwatch North Tyneside and Healthwatch Northumberland will be talking to patients at the hospital until the end of this week. We will share a summary of the responses with Northumbria Healthcare NHS Foundation Trust and use the information to help understand what is working well and what can be done differently.

If you have used services at the Northumbria Hospital and would like to give some feedback on your experience please go to our online feedback centre here


Local Voices

Hearing the views of young people

Our Healthwatch North Tyneside research grant was offered to charity and community groups, based in North Tyneside, to explore local people’s views of health and social care. At our AGM on 19 November we heard how The Base had used the funding to hear young people’s views on:

  • What are the most effective ways for health care commissioners and service providers to communicate with ‘seldom heard’ young people?
  • What do young people see as their own health priorities?

For more information about our Local Voices Fund contact Jo Brown on 0191 263 5321 or email j.brown@healthwatchnorthtyneside.co.uk or go to our Local Voices web page

Latest reports from the CQC

The Care Quality Commission has published inspection reports and ratings for:

To share your experiences of local services go to our online feedback centre

Help develop NICE guidelines for young people

National Institute for Clinical and Care Excellence (NICE) is looking for help to develop guidelines for babies, children and young people’s experience of healthcare. They are looking for:
  • A parent, guardian, or unpaid carer of a baby who has used NHS services sometime in the last 2 years
  • Two young people between the ages of 16 and 18 who have used NHS services sometime in the last 2 years.

Find out more about this opportunity

Carers Rights Day

North Tyneside Carers’ Centre is gearing up for Carer’s Rights Day which is taking place on Friday 30 November 2018. This year’s theme is ‘Caring for Your Future’.
Download a poster advertising Carer’s Right Day events
Go to North Tyneside Carers Centre website

A time to talk Christmas Fayre

Wednesday 12th December at 2-4pm – spectacular gifts including a hamper, champagne and a beauty voucher donated by Proline Beauty plus home made sweets, cakes, Christmas cards and gifts for the whole family.
Download a poster advertising the fayre