Local Agencies

Newcastle Citizen’s Advice Bureau

The Newcastle Citizen’s Advice Bureau provides free, independent and confidential advice on a huge range of issues including debt, benefits, housing, employment, consumer issues, relationships, family matters, health, education, discrimination, immigration and the law.

Mental Health North East

Mental Health North East (MHNE)is the support portal for Third Sector and Voluntary Mental Health Organisations in North East England. There are over 140 organisations that are members of MHNE. They range from large service providers, to small, community based projects. Together with MHNE they have a single, strong voice with which to represent the sector.


Launchpad is an organisation run by and for people experiencing mental health problems. It is involved in the planning, delivery, monitoring and evaluation of mental health services, acting as a voice for service users to influence the decisions made around mental health services in Newcastle upon Tyne. Launchpad works with carers, voluntary sector and other agencies towards better mental health services locally and nationally.

CAMEO (Come And Meet Each Other)

CAMEO supports people experiencing mental health issues.  They are an active, inclusive peer led organisation which creates opportunities to bring people together.  They provide support, information and advice, actively involving and empowering people.

If you live within North Tyneside, are currently experiencing mental health problems and would like to be part of a  group of caring, supportive people where you can chat 1-1 or in a small group over a cuppa, then join CAMEO and share your thoughts in one of their drop in meetings.

CAMEO meets 12.00 pm to 4.00 pm on Fridays at Wallsend Baptist Church, Milfield Avenue, NE28 9JF

If you have any enquiries please get in touch on 07712 275833 or by email info@cameonorthtyneside.org.uk

Mental Health Concern – Home

Mental Health Concern (MHC) is a ‘not for profit’ organisation that provides a wide spectrum of mental health care throughout Tyneside. MHC works in partnership with service users, statutory and non-statutory agencies to provide services that aim to promote and maintain ‘ordinary lives’.

Mental Health Matters

Mental Health Matters offers emotional support over the telephone, and via web chat, for anyone who needs to talk.  They can offer guidance, information, advice or signposting where appropriate and also has a texting service that they can signpost from.  All Telephone Support Workers that work on the helpline have counselling training and offer out of hours support 6pm-6am.  If you would like to see more information about Mental Health Matters and the job the helpline does please visit www.mhm.org.uk

Key Enterprises: North East of England

Key Enterprises is a charity providing support, training and development opportunities for people with mental health problems. The North East of England Key Enterprises centre is made up of 2 factory units with 10 different departments where participants can learn a wide range of work and social skills in a supportive environment that gives participants direct experience and confidence in the open workplace.

SomeOne Cares

SomeOne Cares is a free, confidential counselling service for survivors of physical, emotional and sexual abuse. It is a not-­for-­profit organisation working throughout the North East of England.  SomeOne Cares was established in 1989 and works with males and females from 11 years plus.  It specialises in childhood sexual abuse, rape and sexual assault.  Telephone 0191 257 8094.  E-mail: Referrals@someonecares.org.uk

North East Council on Addictions (NECA)

NECA’s services include: advice and information; assessment and report writing; counselling; access to alternative therapies; assertive outreach work; supported housing schemes; needle exchange; consultancy; education and training events. NECA’s remit includes all forms of substance dependency including: illicit drugs; alcohol; prescribed medication; over the counter preparations; nicotine; solvents and gases; and gambling.

NIWE (Northern Initiative on Women and Eating) – Eating Distress Service

NIWE is an independent initiative started in 1988 by a multi-disciplinary steering group, in response to women asking for support because of problems around food such as not being able to eat, eating and getting rid of food, compulsively eating and other issues.

Advocacy Centre North

Advocacy Centre North provides a free, independent, high quality and ethical advocacy service that: helps people to be aware of their rights and available choices; supports them to make informed decisions about their lives; facilitates their voices being heard; helps them advocate for themselves; informs and influences decision makers in policy, service commissioning and provision at a local, regional and national level to achieve positive change.

Independent Advocacy North Tyneside

Independent Advocacy is here to help people speak up for themselves. They are not linked to health and social services or any other organisations. Its service is free and confidential.

Your Homes Newcastle

Your Homes Newcastle (YHN) is an Arms Length Management Organisation (ALMO) responsible for managing council homes on behalf of Newcastle City Council. YHN was set up in 2004 to manage council properties, to improve housing in order to meet the Government’s Decent Homes standard, and to provide a range of support services for Newcastle City Council.

Regional Refugee Forum North East

The Regional Refugee Forum North East is a membership organisation open to all refugee-led community organisations in the region. It is a unique model of collective strategic action aimed at promoting the integration of refugees in the region. It brings together the North East region’s diverse refugee-led community organisations (RCOs) into a unifying structure with the specific aim of producing their collective voice and using it to inform the development of evidence based policy and practice around integration. It also provides a customised package of development and capacity building support to RCOs to support the vital role they play in providing unique support services for their communities.

Adult AD/HD Support Groups North East UK

If you live in Tyne & Wear, Northumberland, Teeside, or Durham (or from anywhere really!), you are very welcome to come along to any of our meetings in Newcastle and Middlesbrough.  Our meetings are friendly and informal. They are open to all adults who have had a diagnosis or are in the process of seeking a diagnosis of AD/HD and partners of adults with AD/HD.

Northumberland, Tyne and Wear NHS Foundation Trust Adult ADHD Service

The Adult ADHD Service provides an assessment and treatment service for adults who are experiencing difficulty with symptoms of Attention Deficit Hyperactivity Disorder.  The team is made up of a number of health care professionals.  Download the service’s Patient Information Leaflet here.