A recent report by Citizens Advice estimates that 850,000 people contacted by bailiffs over the last two years have experienced bailiffs breaking the rules. This includes agents misrepresenting their rights of entry, and seizing people’s goods inappropriately. There are also continued reports of bailiffs failing to fact sympathetically towards people classed as vulnerable, including people experiencing mental health problems. The report also found that less than a third of people who experience bailiffs breaking the rules make a complaint. Money and Mental Health are calling for the Ministry of Justice to introduce two key changes that could help address these issues.