Local Agencies

Anxious Minds

We empower people to understand their condition and the choices available to them through our :

Anxious Minds provides help and support directly to those who need it most.  Its Teams offer specialised support and care based on the needs of the communities it serves.  Contact info@anxiousminds.co.uk 0191 262 0305.

Cruse Bereavement Care

Cruse Bereavement Care is the major UK charity offering support to bereaved people, whatever their situation. Cruse Bereavement Care exists to promote the well-being of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss. Services are free to bereaved people. The organisation provides support and offers information, advice, education and training services.  Free helpline 0808 808 1677.  Local contact tyneside@cruse.org.uk 0191 276 5533.

Newcastle Citizen’s Advice Bureau

The Newcastle Citizen’s Advice Bureau provides free, independent and confidential advice on a huge range of issues including debt, benefits, housing, employment, consumer issues, relationships, family matters, health, education, discrimination, immigration and the law.

Depaul UK

Depaul UK is a national service working together with local communities towards the prevention of youth homelessness and aims to help young homeless.  Local contact north.east@depaulcharity.org.uk 0191 253 6161.

Forward Assist

Forward Assist Veteran Support Charity provides advice, information and guidance, ‘life changing’ projects and opportunities to former servicemen and women who are experiencing difficulties in adjusting to a new life as a civilian. Forward Assist’s programmes are particularly relevant for former servicemen and women who are experiencing homelessness or housing problems, are incarcerated in Prison or have involvement with the Criminal Justice System.

Held at the John Willie Sams Centre in Dudley, Forward Assist offers a programme of events for local residents and veterans, including drop-in sessions, Cook2Give sessions and more.

Contact admin@forward-assist.com 0191 250 4877

Helping Hands

Helping Hands is a project of the Phoenix Detached Youth Project in North Tyneside, supporting young people suffering from mental health issues.  Contact Becky Rowe becky@pdyp.org 0191 258 5806

Mental Health North East

Mental Health North East (MHNE)is the support portal for Third Sector and Voluntary Mental Health Organisations in North East England. There are over 140 organisations that are members of MHNE. They range from large service providers, to small, community based projects. Together with MHNE they have a single, strong voice with which to represent the sector.


Launchpad is an organisation run by and for people experiencing mental health problems. It is involved in the planning, delivery, monitoring and evaluation of mental health services, acting as a voice for service users to influence the decisions made around mental health services in Newcastle upon Tyne. Launchpad works with carers, voluntary sector and other agencies towards better mental health services locally and nationally.

Launchpad North Tyneside

Launchpad North Tyneside is an independent user-led group by and for people who currently or in the past have used mental health services or who would be seen as eligible to do so.  We provide opportunities for service users and survivors in North Tyneside to work together to develop a collective voice, share opinions and insights in safe, friendly spaces.

Launchpad North Tyneside is involved in the design, delivery and evaluation of mental health services and works to ensure the voices of service users and survivors are heard by those who make decisions about mental health services in North Tyneside.  Contact launchpadnt@gmail.com 0191 233 0382

LEAPS (Listening Ear and Positive Support)

Founded in 2009, Listening Ear and Positive Support (LEAPS) is a support group for those who are unwaged and is funded by the Big Lottery Fund.  The group meet weekly and act as a listening ear for one another, giving positive reassurance, advice, help, and support.  LEAPS help those struggling practically, financially, and emotionally with any number of issues; ranging from someone needing support in being rehomed, to providing a phone for someone to call their benefits support worker.  LEAPS have a number of associations with other organisations so we’re are able to sign-post members to other agencies who may be better placed, or qualified to help with any more specialist problems and/or circumstances.  Contact aimeewilson@live.co.uk

CAMEO Counselling Service

CAMEO aims to provide information, advice and guidance about the range of support available to people experiencing mental health issues by:

  • Setting up support groups and one to one sessions.
  • Producing publicity material including a website.
  • Signposting people and supporting them to access to existing services.

To raise awareness of mental health to reduce stigma and prejudice by:

  • Providing training and developing workshops.

If you have any enquiries please get in touch anxious.minds@yahoo.co.uk 0191 262 0305

Mental Health Concern – Home

Mental Health Concern (MHC) is a ‘not for profit’ organisation that provides a wide spectrum of mental health care throughout Tyneside. MHC works in partnership with service users, statutory and non-statutory agencies to provide services that aim to promote and maintain ‘ordinary lives’.

Mental Health Matters

Mental Health Matters offers emotional support via web chat, for anyone who needs to talk.  They can offer guidance, information, advice or signposting where appropriate.

Key Enterprises: North East of England

Key Enterprises is a charity providing support, training and development opportunities for people with mental health problems. The North East of England Key Enterprises centre is made up of 2 factory units with 10 different departments where participants can learn a wide range of work and social skills in a supportive environment that gives participants direct experience and confidence in the open workplac

The SIGN Directory

Information on adult health and wellbeing services in North Tyneside.

SomeOne Cares

SomeOne Cares is a free, confidential counselling service for survivors of physical, emotional and sexual abuse. It is a not-­for-­profit organisation working throughout the North East of England.  SomeOne Cares was established in 1989 and works with males and females from 11 years plus.  It specialises in childhood sexual abuse, rape and sexual assault.  Telephone 0191 257 8094.  E-mail: Referrals@someonecares.org.uk

Supporting Stars

Supporting Stars is an informal peer support group which meets at Costa Coffee, North Shields – Mondays at 5pm.  Contact weareallstars@yahoo.com

North East Council on Addictions (NECA)

NECA’s services include: advice and information; assessment and report writing; counselling; access to alternative therapies; assertive outreach work; supported housing schemes; needle exchange; consultancy; education and training events. NECA’s remit includes all forms of substance dependency including: illicit drugs; alcohol; prescribed medication; over the counter preparations; nicotine; solvents and gases; and gambling.

NIWE (Northern Initiative on Women and Eating) – Eating Distress Service

NIWE is an independent initiative started in 1988 by a multi-disciplinary steering group, in response to women asking for support because of problems around food such as not being able to eat, eating and getting rid of food, compulsively eating and other issues.  Contact enquiries@niwe.org.uk 0191 221 0233.

Northern Gambling Service

The Northern Gambling Service has just opened a clinic in Sunderland. It provides free treatment and support to addicts and families in the North East.

Find out how to access the service at www.leedsandyorkpft.nhs.uk/our-services/referrals-contacting-service

Advocacy Centre North

Advocacy Centre North provides a free, independent, high quality and ethical advocacy service that: helps people to be aware of their rights and available choices; supports them to make informed decisions about their lives; facilitates their voices being heard; helps them advocate for themselves; informs and influences decision makers in policy, service commissioning and provision at a local, regional and national level to achieve positive change.

Independent Advocacy North Tyneside

Independent Advocacy is here to help people speak up for themselves. They are not linked to health and social services or any other organisations. Its service is free and confidential.

Weekend Friends

Weekend Friends is a peer support group that meets on the 1st and 3rd Saturday each month for people who find weekends difficult.  It’s a friendly group, please do drop by for a cuppa and a chat!  They now meet from 11am to 1pm at Costa Coffee, Wallsend High Street, NE28 8JA.

Contact Keith Connelly Tel. 07803102322 Email. Weekendfriends1@outlook.com

Your Homes Newcastle

Your Homes Newcastle (YHN) is an Arms Length Management Organisation (ALMO) responsible for managing council homes on behalf of Newcastle City Council. YHN was set up in 2004 to manage council properties, to improve housing in order to meet the Government’s Decent Homes standard, and to provide a range of support services for Newcastle City Council.

Regional Refugee Forum North East

The Regional Refugee Forum North East is a membership organisation open to all refugee-led community organisations in the region. It is a unique model of collective strategic action aimed at promoting the integration of refugees in the region. It brings together the North East region’s diverse refugee-led community organisations (RCOs) into a unifying structure with the specific aim of producing their collective voice and using it to inform the development of evidence based policy and practice around integration. It also provides a customised package of development and capacity building support to RCOs to support the vital role they play in providing unique support services for their communities.

Tyneside and Northumberland Mind

Tyneside & Northumberland Mind exists to promote positive mental health, providing flexible, responsive and sustainable support services. We put people first by involving service users, carers and local community. We do all this to make it possible for people who experience mental distress to live full lives and play their full part in society. We offer a range of services based on the Recovery model where all services are focused on improving and enhancing an individual’s wellbeing, based on the principles and practices of person centred planning and self-directed support.

Our services are based on the principles of Wellbeing, Recovery, Resilience and Prevention.  Contact admin@tynesidemind.org.uk 0191 477 4545.

Tyneside Women’s Health

Tyneside Women’s Health provides mental health support to women in a women-only environment.  Our vision is for all women in Tyneside to flourish by having access to the right mental health and wellbeing support at the right time and place.  Our aim is to enable women to reach personal potential by improving mental health and emotional wellbeing.  Tyneside Women’s Health operates from two centres, one in Gateshead and one in Newcastle Contact enquiries@tynesidewomenshealth.org.uk

Adult AD/HD Support Groups North East UK

If you live in Tyne & Wear, Northumberland, Teeside, or Durham (or from anywhere really!), you are very welcome to come along to any of our meetings in Newcastle and Middlesbrough.  Our meetings are friendly and informal. They are open to all adults who have had a diagnosis or are in the process of seeking a diagnosis of AD/HD and partners of adults with AD/HD.

Northumberland, Tyne and Wear NHS Foundation Trust Adult ADHD Service

The Adult ADHD Service provides an assessment and treatment service for adults who are experiencing difficulty with symptoms of Attention Deficit Hyperactivity Disorder.  The team is made up of a number of health care professionals.  Download the service’s Patient Information Leaflet here.

Authentically ADHD: Navigating you and your family through the world of ADHD

A venture from Kirsty Leach BSc (Hons) MSW, Registered MBACP & HCPC, Level 4 Diploma in Therapeutic Counselling .

In addition to providing a much-needed AD/HD coaching service, based in the North East, Authentically ADHD: Navigating you and your family through the world of ADHD also offers a range of related services including parenting support, family coaching, SEN guidance, advocacy, mentoring and counselling. Authentically ADHD offers face to face consultations or contact via telephone or video (including Skype and Face Time). Telephone: 07435 030 699 Email: Kirstsyleach1@outlook.com