18 Dec

Healthwatch North Tyneside News – 17 December 2019

Our Healthwatch survey – what matters to you?

If you live in North Tyneside or use North Tyneside services then we want to hear from you.
Please complete our annual survey and tell us:

  • how easy services are to use
  • what works, if staff are staff helpful, if you got the care you needed
  • what could be improved. 

We want to hear your views and experiences of local hospitals, GPs, mental health services, care homes, independent living support or any other NHS or social care services you or your family have used.
It will take about 5 minutes to complete our survey and you could win £25 of high street vouchers.
The survey closes on 20 January 2020.
Find out more about our annual survey

Go to our Healthwatch online survey


Accessing GP appointments

We have now visited 25 out of 26 GP practices in North Tyneside and have heard from over 1600 people about their experiences of using these services. We are beginning the task of analysing all this information and our report and recommendations will be published in Spring 2020.

Thank you to everyone who completed our GP survey and talked to our volunteers this year. The winner of our prize draw is Brian from North Shields who is pictured here with Paul Jones, Healthwatch Director.
Read more about our work on primary care.


Get feedback on your services

Did you know we can provide a ‘widget’ for your website for people to click through to Healthwatch to give feedback on your service?
North Tyneside Care Plus has the widget on their site and over 100 people have given their feedback using the widget or our feedback form.
See the widget on the TyneHealth Care Plus website

We updated our Healthwatch feedback forms this year with our new freepost address and cover image. If you still have our old forms on display please get in touch and we will give you some new forms. Call 0191 263 5321 or email info@hwnt.co.uk


Older people’s mental health

Share your experience

Last year you said you were concerned about older people’s social isolation and mental health support.
We would like to hear your views and experiences of using mental health services for older people – what is working well? what could be done better?
What we hear will help managers make decisions about services in the future.
Please get in touch and tell us about your experience, call Jo on 0191 263 5321, email j.brown@hwnt.co.uk or use our online questionnaire to share your experience.
We also want to hear from local organisations who may be able to put us in touch with people who have used mental health services for older people.
Read more about our work on mental health


Join our team of volunteers

Whatever your background, experience or skills, there may be a volunteering role with Healthwatch that suits you. 
Our volunteers:

  • talk to people at community events and help raise awareness of Healthwatch
  • visit health and care services to talk to service users about their experiences and observe how services run
  • talk to groups of people in the community to find out about the services they use 
  • support the Healthwatch team with office and adminstration tasks

Find out more about volunteering with Healthwatch here
Or get in touch for a chat, call Amanda on 0191 263 5321 or email a.graydon@hwnt.co.uk




News and resources


Healthwatch seasonal closure

Our Healthwatch office will be closed from 1pm on Tuesday 24 December and will re-open on Thursday 2 January.

Latest reports on local services

The Care Quality Commission has published ratings and reports for:

  • Kendal House Care Home – rated good – read the report
  • Woodlands Care Home – rated inadequate – action is being taken against this provider by the CQC for failure to meet fundamental standards – read the report

You can give feedback on care homes across North Tyneside using our online feedback centre

Dementia Connections Age UK art exhibition

Please share this poster advertising Dementia Connections art exhibition at Whitley Bay Big Local from 28 January to 4 February.
Download the poster
For more information call 0191 287 7014

New website for Carers Centre

North Tyneside Carers Centre have launched their new website offering clear information on who they are, what they do, news and events.
Go to the Carers Centre website 

Updated constitution for Healthwatch North Tyneside

A charity’s contitution or governing document is a legal document. It sets out the charity’s objectives or purposes and how it is to be administered. Our Healthwatch board recently reviewed and updated our consitution – read our updated constitution